Finnair is seeking four “independent advisors” to travel to various destinations in Europe, Asia and the US to investigate the elements that determine quality in travel.

Have you ever thought that the airlines should ask you how to make customers happy? Finnair agrees and is taking this interestingly transparent approach to get to the heart of what determines whether a travel experience is high quality.

Jeremy Greenidge Gallery

One of my favorite frequent fliers is based on the beautiful island of Barbados. Jeremy Greenidge is an aviation/IT consultant who is also an award winning photographer. Of course, I was very interested in his aviation photography but was also equally mesmerized by his other works and asked him to put some of them aside for me (I’ll tell you more about that later). Jeremy Greenidge’s fabulous work is displayed [...]

PODCAST: The airline industry provides more drama than Y&R and Bold and the Beautiful (TV soap operas) combined! Did you hear about the United Airlines passenger with a first class ticket that was denied boarding because of his track suit attire? The Sky Steward discusses this and much more on this edition of Jetiquette with his co-host and resident frequent flier, “Margery” (No last name you know, like Cher or Madonna)

There is no hiding from The Sky Steward! He’s [...]

Is outrage over airline fees more about “how” they are being applied than the cost?

Airline fees are by far the biggest complaint right now among airline passengers and a major issue of competition between carriers. Southwest makes it a selling point that they do not have one add-on fare after another. In this new Southwest Airlines’ commercial, the baggage handlers even scold a regional jet of  United Express as it taxis by demanding to know why they’re [...]

The Pam Bee

Just In: See The Sky Steward’s Favorite Travel Blanket, THE PAMBEE!

(Watch for a full review post on the PamBee Pillow/Blanket/Eyeshade Set coming soon)

Has that airline blanket you’re snuggling with been sleeping around? Is it time for you to travel with your own travel pillow and blanket?

We’ve all seen many articles examining the scary condition of communal blankets and pillows being provided on airliners. Many airlines have reduced the number of [...]

“Ladies and Gentlemen, please direct your attention to the flight attendants as they demonstrate proper travel manners or as we like to call it, Jetiquette, on today’s flight.”

Dear Sky Steward,

Thank you so much for your work to improve the civility displayed by passengers and crew to one another on airline flights throughout the world. I must tell you that you have your work cut out for you. For the most part, people are very [...]

With so many airlines like Virgin America, United, and JetBlue offering enhanced coach products that provide extra legroom, there is still the problem of BBS (Big Ball Syndrome) which causes many gentlemen to keep their legs spread wide apart. This causes major discomfort to the passengers on both sides of the BBS sufferer. It must be mentioned that symptoms of BBS are often simply imagined by men that wish they actually had BBS.

Lucy. My 13 year old Yorkie

There is some good news for anyone who’s worried about experiencing a problem when traveling with a pet. I’ll tell you about it in a minute.

If I had my way, everyone could keep smaller dogs on their laps during the flight. There are however a couple of issues that flair up:

Dogs sometimes snap at the flight attendant’s hand as they attempt to place something on their master’s tray (understandable under the [...]

Dear Sky Steward,

I was wondering why business class flights offer so much alcohol on board when it seems, to me and my husband at least, that the attendants get visibly tense whenever someone agrees to accept a drink.

We save up for one or two big overseas trips in business a year, and we’re foodies that really love and appreciate a good meal and interesting wines. Two drinks from the time I board till [...]

"Devil Wears Prada, Flies Business"

Choosy fliers choose widebodies! [Video below]

I was the Purser between Miami and San Francisco and I was amazed at the number of passengers that commented how much they love the 767-300 on this route.

All of the customers were great, although I was up to some of my old tricks as the plane climbed out of San Francisco on take-off. There was one particular gentleman staring my [...]