Finnair is seeking four “independent advisors” to travel to various destinations in Europe, Asia and the US to investigate the elements that determine quality in travel.

Have you ever thought that the airlines should ask you how to make customers happy? Finnair agrees and is taking this interestingly transparent approach to get to the heart of what determines whether a travel experience is high quality.

Comfort or Cash? Why not both!

Have you ever shied away from low-fare airlines; unable to do without your legacy upgrade, legroom, and hot meal? If you must cut the fare, you can keep the comfort if you know who and how to choose and trade off some if the things you really can do without.

Here are a couple of options to bring “Jetiquette” to your next non-network carrier flight-

Air Tran- Business Class

PODCAST: The airline industry provides more drama than Y&R and Bold and the Beautiful (TV soap operas) combined! Did you hear about the United Airlines passenger with a first class ticket that was denied boarding because of his track suit attire? The Sky Steward discusses this and much more on this edition of Jetiquette with his co-host and resident frequent flier, “Margery” (No last name you know, like Cher or Madonna)

There is no hiding from The Sky Steward! He’s [...]

Is outrage over airline fees more about “how” they are being applied than the cost?

Airline fees are by far the biggest complaint right now among airline passengers and a major issue of competition between carriers. Southwest makes it a selling point that they do not have one add-on fare after another. In this new Southwest Airlines’ commercial, the baggage handlers even scold a regional jet of  United Express as it taxis by demanding to know why they’re [...]

There is a new luxury shortcut to London now that British Airways has launched their new service using A318 aircraft outfitted with 32 lie-flat beds and the latest inflight communication system OnAir. This system allows passengers to use their mobile phones and laptops to access the internet and send and receive email and text messages.

The A318 will be taking off from an airport with a very short runway. London’s City Airport has a runway length of only [...]

Dear Sky Steward,

I was wondering why business class flights offer so much alcohol on board when it seems, to me and my husband at least, that the attendants get visibly tense whenever someone agrees to accept a drink.

We save up for one or two big overseas trips in business a year, and we’re foodies that really love and appreciate a good meal and interesting wines. Two drinks from the time I board till [...]

"Devil Wears Prada, Flies Business"

Choosy fliers choose widebodies! [Video below]

I was the Purser between Miami and San Francisco and I was amazed at the number of passengers that commented how much they love the 767-300 on this route.

All of the customers were great, although I was up to some of my old tricks as the plane climbed out of San Francisco on take-off. There was one particular gentleman staring my [...]

The Sky Steward shares a way to be nice, popular and to increase your chances of receiving a courtesy upgrage! Everything you need to know is in this video. If you’re looking for an upgrade to first class or business class and your not an elite frequent flyer, this may prove to be the best method for you to be treated like a rock star. Even the most passengers with Ultra Diamond, Super-Duper Triple Titanium status will [...]

Airlines are brining in billions from add-on fees. The airlines have no choice but to add on fees for checked luggage, snacks, etc.; especially since most customers select an airline based on the lowest fare. It seems like yesterday that many airline passengers complained about being charged for goods and services included in an airline ticket that they did not use. Well, be careful what you wish for. Now, you pay for what you do use

My ‘Luxury Sropover’ at London’s Milestone Hotel is one of my all time favorites. As a guest of American Express, I stayed at the Milestone for 3 nights in the absolutely enchanting Regent Master Suite, room 308. There are only 57 guest rooms, plus six gorgeous longer-stay apartments and many of the accommodations have direct views of Kensington Palace and Gardens locaed just across the street. Here is a picture of my the room I enjoyed [...]