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Letters to The Sky Steward

Furious Over Carry-On Baggage

Dear Sky Steward, I am surprised that I am writing you from my hotel room and not a jail because I am so angry about my flight today. I boarded my flight and stowed my bag in the overhead compartment and then, to be considerate to other customers, placed my personal item under the seat in front of me. In the last few minutes of boarding, another customer... Read More

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Attitude, Wine, or My Imagination?

Dear Sky Steward, I was wondering why business class flights offer so much alcohol on board when it seems, to me and my husband at least, that the attendants get visibly tense whenever someone agrees to accept a drink. We save up for one or two big overseas trips in business a year, and we’re foodies that really love and appreciate a good meal... Read More

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F/A’s Annoyed? 7 Ways to Annoy a Passenger? Part 1

Dear Sky Steward, I read an article in “7 Ways to Annoy a Flight Attendant” and to tell you the truth I was a bit put off. Do flight attendants know that there are things they do that irritate the passengers? Let me just name a few: 1. Zombie: Standing there at the door not looking at anyone with arms crossed and coffee cup in hand is an... Read More

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Alcohol air-travel side effect: failure to maintain elevation

My husband, a prominent attorney was flying to Texas from Washington and had a bit to drink before his flight. While we were in the gate area, one of the flight attendants arrived and was standing at the check in counter to speak with the ticket agent. I approached the flight attendant and asked him if he would please allow my husband on board due to... Read More

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Delta Airlines Flight Nightmare: No Light, No Sound! Plenty of Misery

Dear Sky Steward: My flight on Delta Airlines from Cincinnati to Paris was undoubtedly the worst flight I have ever been on. I understand that the airline industry is suffering, but I think it is unnecessary to subject customers to tattered and torn interiors such as the one that I experienced on this 767 aircraft that had seen better days long ago... Read More

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Has Virgin Atlantic Lost “It” in Miami?

Dear Sky Steward, I have been a loyal Virgin Atlantic customer since they began flying out of Miami International Airport in the late 1980’s. Since then, I have traveled with Virgin to London with my family once and sometimes twice per year. Needless to say, I’ve become very familiar with the Virgin Atlantic staff at the check-in counter... Read More

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Some Unbelievable Customer Complaints!

The Sky Steward found this hilarious post on Flyertalk.com, one of his favorite websites! The Sky Steward also makes a ‘tongue-in-cheek’ suggestion for responding to such ridiculousness: Dear Sirs,I was a passenger on your flight XXX from XXX to London last night. On arrival at the airport, I had expected to find your flight cancelled due... Read More

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Airline Industry Stars

TYRONE GREEN, AA GATE AGENT & CUSTOMER SERVICE SUPERSTAR

By Margery Wilson As a frequent flier I spend lots of time interacting at various levels with airport and airline personnel.  Maybe surprisingly I do not have any horrendous customer service stories to relate.  However, I have encountered a fair share of customer service superstars.  At the top of my list is American Airline’s Gate Agent Tyrone... Read More

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Let’s fly back in time, shall we?

Many travelers, old enough to remember the days when people actually got dressed up to travel, sometimes long for a return to these time when flying was much more civilized. We must remind ourselves that back then, they did not have inflight WiFi and live TV at every seat; but they did have much more style! I had a very enjoyable visit to the Flight... Read More

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