Finnair is seeking four “independent advisors” to travel to various destinations in Europe, Asia and the US to investigate the elements that determine quality in travel.

Have you ever thought that the airlines should ask you how to make customers happy? Finnair agrees and is taking this interestingly transparent approach to get to the heart of what determines whether a travel experience is high quality.

When should a parent discipline their misbehaving child on an airplane? What style of discipline should they use? A recent incident of involving the removal of a child from their parents by a Southwest Airlines flight attendant is causing a lot of chatter

Dear Sky Steward,

Of course, everyone’s talking about passengers not behaving themselves on flights! I have never heard a topic being discussed by so many simultaneously.

If you remember, I also had written you about an article I read  “7 Ways to Annoy a Flight Attendant” and to tell you the truth I was a bit put off. Do flight attendants know that there are things they do that irritate the passengers? Let me just name a few:

1. [...]

Sky Steward Exclusive: Mystery Jetblue Luggage Lady Revealed!

Everyone has been wondering just who is the lady that brought about the meltdown of Stephen Slater on a Jetblue aircraft at JFK. The Sky Steward sat down to ask Ms. Teresa Genovese to tell her side of the story. Frankly she’s a bit unstable and as you’ll see unpredictable.

Have You Ever Reached Your Breaking Point? I Have!

This Just In: The Woman that Caused Steven Slater to Quit His Job at Jetblue

I believe that anyone who works with the public can empathize with Steven Slater, the JetBlue flight attendant who made a quick escape from an airplane full of passengers. Word has it that he had just experienced a heated argument with a passenger that was not displaying Jetiquette and chose to get up [...]

Dear Sky Steward,

There are so many posts on your blog about things that passengers

do to annoy other passengers. I want to make mention of the fact that I have experienced crew members that happen to be a little low on “Jetiquette”. Am I the only one?

Signed,

Perplexed in Pittsburgh

Dear Perplexed,  
The Sky Steward thanks you for asking. He does hear from airline passengers quite often regarding crew conduct. Here are some things that passengers have mentioned regarding flight [...]

I enjoyed another appearance with the crew of Today in South Florida on NBC 6 to discuss some ways to make any flight a more pleasant experience by taking along some of my favorites.

Give these a try:

Aruba Marriott Resort- Enter to win 4 days/3 nights at this spectacular resort. Click here for more information about the Aruba Marriott and www.facebook.com/ArubaMarriott and follow on Twitter @ArubaMarriott.

Vemayca Bag- This gorgeous toiletry bag has an easily removable liner that may [...]

When passengers begin trickling into the terminal from a  transcontinental flight, you can bet on spotting at least one recognizable celebrity behind their Foster Grants. If you need some help, just look for all of the people being met by special services personnel or porters at the gate. They look so glamorous as they’re escorted through the concourse at JFK or LAX, but just how enchanting were they during the flight? I’ll share some of [...]

Through the years as I’ve observed passengers while pushing a trolley or flying as a passenger myself, I’ve come to accept that I’ve been given a gift (or should I say a curse) of being able to spot both fantastic and abysmal Jetiquette even through the cabin divider. Unfortunately I cannot turn it off since it is literally a sixth sense. Many times, I have to share my amazement at some of the infractions I [...]

Dear Sky Steward,

I was recently flying from Dallas, Texas to Seattle, WA on an MD-80. I was seated in a window seat on the left side which has two seats together. A guy sat next to me and my first indication that I was in for it was that he got on the cell phone and started chatting away at a moderately high volume to his romantic interest. The fun was only just [...]